FAQ — Buyers

What payment options are available on ePassLive?

All transactions are secured by Moneris. You can pay with a credit card (Visa®, MasterCard®, Discover®, Union Pay®).

Do I need to print my ticket?

No. On the day of the event, you can show your ticket on your phone or present a printed copy at the door. Make sure the QR code is visible and clear.

Can I add my tickets to my phone wallet?

Yes. After your purchase, your confirmation page and your confirmation email offer Add to Apple Wallet and Add to Google Wallet, where your device and the event allow it. Keep your phone charged and your wallet pass visible at the entrance.

I lost my ticket. What should I do?

If you cannot find the confirmation email that contains your tickets, you can have them sent again. Visit the Lost tickets page and enter the email address you used when you bought the tickets. All the tickets purchased with that address for upcoming events will be sent to it.

If you want the tickets sent to a different address, contact the event organizer through the contact button on the event page.

I did not receive my ticket.

The email address may have been mistyped, your inbox may be full, or the email may be in your spam folder. Check those places first.

If you still cannot find your tickets, contact the event organizer through the contact button on the event page. The organizer can send them back to you.

What is the refund policy?

Tickets are sold by the event organizer. ePassLive provides the transaction platform and is not the seller of the tickets you buy.

As a general rule, all tickets are final sale. In special cases, contact the organizer directly to check their refund policy. You can reach organizers through the contact button on their profile page or on the event page.

ePassLive fees are non-refundable.

What happens if I photocopy a ticket?

You can keep a copy of your ticket as a precaution. Keep in mind that a ticket can only be scanned once per event, so a copy is only a backup: if the original is used first, the copy will be refused.

Can I buy or resell a ticket bought on ePassLive?

We strongly recommend against buying tickets from a third party. Each ticket is linked to the name of the original buyer, and some organizers may ask for ID at admission.

Buying a ticket from a reseller also means there may be other copies of the same ticket in circulation, so your admission cannot be guaranteed. ePassLive is not responsible for any misuse of a ticket after it has been delivered.

Still have a question?

If your question is not answered in this FAQ, reach us through our contact page.